Top Five FAQs
DYMO Printer Issues May 2017

IMPORTANT NOTE ABOUT DYMO PRINTERS FROM DYMO CORPORATION.

>If you are having issues with the Dymo printer please read this note from DYMO.<<

 

UPDATE 6/2/2017 – DYMO has released an update to fix this for computers running Windows.  Click here to download Version 8.6.2


May 04, 2017

Google Chrome “not secure” or “not connected” fix is on the way!
It has come to our attention that the new version of Google Chrome has been causing many of our users to have issues when printing through Chrome. We have found the issue and have an internal fix undergoing testing at this very moment.  We estimate the fix will be released within 2 to 3 weeks from 5/4/17 and will be able to be downloaded at: http://www.dymo.com/en-US/online-support/dymo-user-guidesDymo apologizes for the inconvenience at hope this will be resolved soon. In the meantime, please uninstall your current driver and download our current version 8.6.1, released in March 2017, which could solve this issue for most users at: Windows Download link: http://labelwriter.com/software/dls/win/DLS8Setup.8.6.1.648.exeMacintosh Download link: http://labelwriter.com/software/dls/mac/DLS8Setup.8.6.1.123.dmgPlease be sure your computers operating system is completely up-to-date. 

Update from SalonTarget 5/26/2017.  We have found a possible solution.

On Windows – go to the bottom right of the screen and click the Dymo Label Webservice Icon.  Click on “diagnose…”, click “Yes” to launch the test page.  It should fail saying it is insecure.  Click “Advanced”, then click “Continue to local host”.  You will see the Congratulations webpage.  Completely quit Chrome.  Relaunch chrome and in SalonTarget go to Transactions and reprint a receipt.

On a Macintosh follow the same instruction above but you will find the Dymo Label Webservice Icon on the top tight area of the screen.


If you are experiencing issues with the DYMO Printer and this temporary fix does not resolve your issue please call DYMO at: 877-724-8324 and mention you updated Google Chrome and your printer has stopped working.

SalonTarget specializes in software, not hardware. If you don’t have an IT professional handling your computer and peripherals we suggest you have one.  It is important that your computer, browser, anti-virus and peripheral drivers are all up-to-date. Your system needs to be maintained to function correctly and remain secure.  Having an IT Professional maintain your system is the most cost effective way to do this. Some salons have used Geek Squad at Best Buy for their hardware maintenance.

How to Process a Return

To refund a product, giving the client their money back in cash:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Refund the “Amount Owed” and click “Cash Out”

To refund a product, giving the client their money back on a credit card:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Add the negative dollar amount in to the credit card field
6. Click “Cash Out” and their credit card will be refunded

To exchange a product:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Add the new product
6. Refund or collect what is shown in the “Amount Owed” field. (If the amount in the “Amount Owed” field is a negative number, that amount is refunded to the client). Click “Cash Out”

To refund a client for a service (for example they are not happy with their service):
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Select the service being refunded
4a. If the service is being subtracted from the original provider’s pay, enter the name of that provider
4b. If the service in not going to be subtracted from the original provider’s pay, then enter “House” as the provider
5. In the “Price” box of the service row, enter the negative value being refunded (-50.00)
6a. If you are refunding in cash,  select “Cash Out” without entering any additional amounts.
6b. If you are refunding a credit card, enter the same negative value (-50.00) in the credit card field and click “Cash Out”. Then swipe or enter the credit card information.
6c. If you are refunding using “On Account” credit, in the debit dropdown, select “On Account” and enter the negative value (-50.00) and click “Cash Out”.  This will will issue a client credit for future use.

 

How to Delete an Autofill Entry in Chrome

To delete an Autofill entry:

1. In the top right of the browser, click the Customize and Control Chrome icon, I looks like a stack of pancakes or 3 stacked dots.
2. Click Settings > Show advanced settings (at the bottom of this page).
3. Under “Passwords and forms,” click Manage Autofill settings.
4. In the box that appears, select the entry you’d like to delete from the list.
5. At the end of the row, click X.
6. Restart Chrome

If you still see it you may need to clear your browser cache. This will remove all autofill entries. To do that:
1. In the top right, click the Customize and Control Chrome icon, I looks like a stack of pancakes…
2. Click Settings > Show advanced settings (at the bottom of this page).
3. Under “Privacy” click “Clear Browser History…”
4. In the drop down, select how far back you want to “Obliterate” the data from. We suggest from “the beginning of time”.
5. Select the checkbox for “Autofill” and deselect the other checkboxes.
6. at the bottom of the page click “Clear browsing data”.

My Client has Stopped Receiving Text-SMS Messages

If your client has stopped receiving Text-SMS messages it could be related to their reply to one of your text messages.

Opt out words: STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT.

In accordance with industry standards:

STOP, STOPALL, UNSUBSCRIBE, CANCEL, END, and QUIT – will stop customers from receiving messages from your salon’s Text/Voice number. Some clients type “CANCEL” trying to cancel an appointment, but this actually opts them out of receiving text messages in the future. This is an industry standard for text-SMS messaging compliance and can not be changed.

START and YES will opt customers back in to the messages coming from your salon’s Text/Voice number found under Marketing Setup. They can simply reply to an old text with either START or YES. If they no longer have the text message, they can text either START or YES to the Text/Voice number found under Marketing Setup.

HELP and INFO will return a message informing the customer that they can use the above commands to control the delivery of messages.

We suggest having language in your outbound text message to prevent this. Here is an example: “To cancel appointment call Salon.”

My Logo is Missing

If you have uploaded a new logo and it does not show up in your marketing email, be sure you have the correct specification for the file:
1. File name must not contain spaces and only letters and numbers, no special characters
2. File needs to be either .png or .jpg file type
3. File should not be more than 500k
4. File dimensions should be no larger than 500 pixels tall by 500 pixels wide. We will resize it to fit the space needed when you upload

How fast Is your connection?
See for Yourself
Your speed should be close to 10mbps to use cloud software efficiently.
Maintenance Alert!
06/24/2017 - SalonTarget Surveys will be unavailable for a few weeks while we prepare to launch our new App.
Frequently Asked Questions
General Questions
What is SalonTarget?

Q. What is the difference between SalonTarget® Front Desk and the Premiere Edition?
A. SalonTarget® Premiere Edition adds a touchscreen to every service provider’s station that communicates to the front desk. This allow many additional features. Here are just a few: Rebooking; consultations; service and product sales and promotion; last minute services; take photos of your clients; display ads for your salon promotions; become part of our advertising network
Q. Can my existing salon information be imported to SalonTarget®, even though I have another salon software program?
A. In most cases, yes. We can help you transfer the information in a secure manner. Contact support 781-319-7207, we’d be glad to help.
Q. Where is the salon data?
A. On secure cloud servers, fully redundant and backed up nightly.

Q. Is your system secure?
A. Yes, we use industry best practices and follow PCI (Payment Card Industry Data Security Standard) and higher standards.
We use (HTTPS) 2048-bit encryption of data between your browser and our servers, this is the same technology that financial institutions use.

Q. Can I export or print out my data?
A. Yes, your data is available via our report engine and is available for export via CSV or to be printed anytime.

Q. Can I communicate with my SalonTarget® software from home?
A. Yes, as long as you have your access credentials (login & password) and an internet connection.

Q. How do I get training?
A. We provide different levels of training based on your individual needs. We have online tutorials, FAQs and videos, email, webinars, a QuickStart Guide or we can provide onsite training (additional charges may be incurred).

Q. Can I confirm client appointments via email?
A. Yes. The SalonTarget® customer relationship management tool allows automatic customizable confirmations for many common activities, including confirming appointments, appointment reminders, transaction receipts and salon promotions, to name just a few.

Q. Does SalonTarget® offer online booking?
A. Yes. Our Online Booking software is a powerful web application that allows clients to book appointments, manage their preferences and update personal information using a web browser on a PC or mobile device.

Q. Does SalonTarget® provide performance based reporting?
A. Yes. SalonTarget features a variety of reports that analyze client behavior, employee productivity, revenue, commissions, client retention as well as our innovative touchscreen dashboard that provides detailed client and employee activity in real time.

Q. Do I need high speed internet at my business?
A. No, you do not need your internet connection to be “high speed.” We do recommend an up-to-date Internet provider with industry standard speeds.

Q. Can I print mailing labels with SalonTarget®?
Yes, just use the “Print Client Labels” Report. This report is formatted to print onto Avery 5160 labels. You can choose a date range of last visit, exclude clients with email addresses, etc.

Q. What computer hardware and wireless routers are provided by SalonTarget®?
A. Premiere Edition – For every station you have, you’ll receive a touchscreen and mount. We also include a dedicated and secure wifi router which simply connects to your current router. This allows uncompromised connectivity and maximizes your available bandwidth.

Advertising – SalonTarget Premiere Edition

Q. How does the salon benefit from the paid advertisers on the screens?
A. SalonTarget® shares the advertising revenues with each participating salon. Your revenue increases as each advertisement is added to your screen.

Q. Does the salon have to solicit advertisers?
A. It is our experience that when hairstylists see SalonTarget® for the first time, they immediately say they know a number of clients who would love to promote their businesses on the screens. Most of the advertisers are existing clients who are business owners or are made aware of SalonTarget® by a client. Once they sit in the chair, they will usually ask you where they can get more information. Just direct them to salontarget.com — it’s as easy as that!

Q. What types of ads can be displayed on my screens?
A. There are two types of ads: national ads, which SalonTarget® places and local ads which are referred by you, the salon owner. Wedding-related businesses, such as photographers, limousine services, caterers, bridal boutiques, florists, formal wear, music & entertainment, function halls, etc. comprise a large portion of local advertisers. However, many other business categories, including restaurants, professional services (lawyers, accountants, dentists, etc.), car dealerships, etc. will recognize the value as soon as they see the technology in action.

Q. What types of businesses will SalonTarget® be showcasing on my screens?
A. All national ad placements advertising goes through our stringent approval process to ensure the ads are appropriate and safe for your salon clients. Before any ad is published into the salons, it is reviewed. If an ad is out of compliance, the advertiser is notified and the ad is not displayed until compliance has been met. Most products that are regulated by law (tobacco and firearms, for example) will not be in compliance with our advertising policy.

Adhering to these policies create a better experience for your client and a better return on your investment. We have little tolerance for ads that fall out of compliance. Repeat offenders will have their advertising accounts closed.

Q. What instructions should I provide to clients who are business owners that are interested in advertising on my screens?
A. Simply direct them to salontarget.com where they will setup an account that is associated to your salon.

Q. Will there be advertisers other than those who are affiliated with my salon?
A. Yes, there will be regional and national advertisers.

Q. Will advertisers be category exclusive?
A. For local advertising, we suggest one advertiser per business type. However, this decision is up to you.

Q. Is there entertainment displayed for clients?
A. Yes, SalonTarget® features many infotainment content streams which include trivia, tweets of the day, local events, sports, news and entertainment in pictures.

Q. How do I create and display my salon ad?
A. Login to your SalonTarget® account and create a new ad campaign. Then access the SalonTarget® AdCreator™. This is an easy to use but powerful app that lets you create dynamic ads, once saved and approved, can be displayed in the salon with the click of a button. You can create an ad from scratch or choose from one of the many templates available. If you use a design or ad agency and already have an ad, you can upload it directly to the ad server.

Q. Can I create and display my salon ad from home?
A. Yes, you can create and display your ad from anywhere as long as you have the access credentials and an Internet connection.

Q. Why are the touch screens positioned in the middle of the hair stations?
A. They are in direct view of the client and ergonomically comfortable for optimum interaction with the stylist and the client.

Q. What if my client does not want to watch the screen during the appointment?
A. Clients are very receptive as to their experience at the chair. If they prefer not to have the screen on, the touchscreen can be put into stand by mode. This essentially shuts off the screen but not the touch screen.

Q. How often will my salon ad run through the day?
A. It will run at least once every 30 minutes on every touch screen.

Q. What services can be re-booked from the touch screens?
A. All services offered in the salon, with any salon service provider can be scheduled by the stylist directly from the chair.

Q. Can I elect not to cash out clients from the chair?
A. Yes

Q. Will my competitors’ businesses be advertised on my screens?
A. Absolutely not. Other salons or related businesses that compete with your products and services will not be on your screen. You have final control over what advertising appears on your salon touch screens.

Q. How are the touch screens mounted on the hair stations?
A. The touch screens are mounted using either suction cup mounts or a permanent install.

What Type of Gift Card can I use with SalonTarget

When purchasing gift cards to use with SalonTarget, the gift card number should be a 12 digit/128 barcode. SalonTarget does not read magnetic stripes.

Appointments/Booking
How do I Book an Appointment by Using the Client’s Name?

1. From the Queue or Appointment Book, type in the first few letters of the client’s first and last name in the search fields. Click their name.

2. Under “Past Reservations”, click “Rebook” to the right of the most recent appointment OR to the right of the exact appointment you are booking.

3. If the appointment cannot be rebooked exactly, hit the red “X” to the right of the service to delete it and then choose the correct service from the green bar that says “View All Services”

4. Choose the date you are booking for at the bottom of the screen and then choose your time.

5. Click “Book Now as Request” or “Book Now as Non-Request”

How do I Change or Reschedule an Appointment?

1. From the Queue or Appointment Book, type in the first few letters of the client’s first and last name. Click their name.

2. In their client profile under Future Reservations, click on the service name. (Example: click on the words One Process Color). This will bring you to the modify screen. On the modify screen, you can change the service, date, length of time, etc on the left side of the screen.

3. You can then change the time of the service by clicking on the time on the right side of the screen.

How do I Cancel an Appointment

1. From the Queue or Appointment Book, type in the first few letters of the client’s first and last name into the search box. Click their name.

2. From the client profile, click on the second tab “Appointments”

3. Find the appointment your client would like to cancel. Click “Cancel” on the right-hand side to cancel the appointment.

How can I See Which Employee has Modified an Appointment?

There are two ways. The easiest way is to click on the appointment in the appointment book and then click the Modify button in the appointment pop-up. This takes you to the modify page. At the bottom of this page there will be an audit history showing any modifications made to this appointment. The second way is to run the Appointment Book Audit Report, found under The Reports Icon.

How can I Print an Appointment Book Page in Color?

In the appointment book, choose the day you want to print. Press Control and P together to display the print window (Command and P on a Mac). You could also go to the “File” menu and then choose “Print”. When the Print window is displayed, be sure the check box named “Background Colors and Images” is selected. If you are on a Mac click “More Settings” and then select the check box titled “Background Graphics”.

Reports
How do I Email a Report?

In SalonTarget anything that can be printed, can be saved to your hard drive as a PDF and then emailed as an attachment using your mail program. When you choose to print a report the print pop up box is displayed. In the “Destination” area of the print pop up click “Change” and under “Local Destinations” choose “Save as PDF”. Then click “Save” and choose where you want to save it. Be sure to save it in a location you are familiar with!

What is the difference between Average sales per Service and Average sales per Client in reports?

Average sales per service is an average of individual services. This is the number of services divided by the total revenue. For example 10 services that totaled $440 would be an average of $44.00 per service. 10 (services) divided by $440.00 = $44.00 average per service.

Average sales per client is the average of what each client spends. This number is the total revenue divided by the number of clients serviced. For example if you had 12 clients that spent a total of $1,500.00, the average sales per client would be $125. 12 (clients) divided by $1,500.00 = $125 average per client.

Do I have to Check off View Reports in Roles to see all reports Selected?

Yes, all reports have a role attribute attached to them. This allows you to tailor which employees have access to a specific Report.

How can I View the Live Today’s Statistics Visual?

Simply click on the Company icon in the main navigation, then click the “Today’s Statistics” tab.

When I Try to View Sales SalonTarget Says I Need an Employee Code?

This happens because your role requires you to enter your code. The role attribute to control this is “View Sales – Require Employee Code”. If you uncheck this attribute SalonTarget will not require you to enter your password to View Sales. The attribute “View Sales” must also be checked. To set the employee code click on the Company icon, then the Employees Tab, then the Employee. Next click the “Access” tab. Once there, enter the code in the field called “Password for Touch Screen, Employee Code and View Sales”.

How do I Find Out what Products Each Stylist Sold in any Month?

The Retail Sales Activity Report contains this information. You can also filter by date, product line, item code and/or provider.

What Report Shows Sales for a Particular Service?

The Detail Services Report contains this information. It can also be filtered by date range and/or employee.

Can I Add Today’s Statistics to the Backbar Role without Changing Anything Else?

Yes, you would need to activate the role attribute under the BackBar Role, role settings. To do this edit the BackBar role and activate the attribute called “Today’s Statistics” it is found under the Reports section.

Transactions
How to Process a Return

To refund a product, giving the client their money back in cash:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Refund the “Amount Owed” and click “Cash Out”

To refund a product, giving the client their money back on a credit card:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Add the negative dollar amount in to the credit card field
6. Click “Cash Out” and their credit card will be refunded

To exchange a product:
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Add the product they are returning
4. In the quantity field, add how many of the product they are retuning as a negative number. If they are returning 1 bottle of shampoo enter -1.
5. Add the new product
6. Refund or collect what is shown in the “Amount Owed” field. (If the amount in the “Amount Owed” field is a negative number, that amount is refunded to the client). Click “Cash Out”

To refund a client for a service (for example they are not happy with their service):
1. Create a new sale
2. Enter the client’s name and select it from the list
3. Select the service being refunded
4a. If the service is being subtracted from the original provider’s pay, enter the name of that provider
4b. If the service in not going to be subtracted from the original provider’s pay, then enter “House” as the provider
5. In the “Price” box of the service row, enter the negative value being refunded (-50.00)
6a. If you are refunding in cash,  select “Cash Out” without entering any additional amounts.
6b. If you are refunding a credit card, enter the same negative value (-50.00) in the credit card field and click “Cash Out”. Then swipe or enter the credit card information.
6c. If you are refunding using “On Account” credit, in the debit dropdown, select “On Account” and enter the negative value (-50.00) and click “Cash Out”.  This will will issue a client credit for future use.

 

Why can’t I Cash Out with a Zero Balance

SalonTarget allows you to cash out with a zero balance, so here is the issue:
When cashing out a transaction with a zero balance a pop-up alert will be displayed asking if you want to continue. The second time you cash out a transaction with a zero balance the same pop-up alert appears but this time Chrome gives you the option to “Prevent this page from creating additional pop-ups”. If this has been checked, the next time you try to cash out a transaction with a zero balance you will not be able to. Clicking the cash out button will do nothing. This is a known issue with how SalonTarget interacts with the browser. We are working on a fix for it.

Solution
To cash out a transaction with a zero balance if you experience this problem there are two solutions:
1. Quit Chrome completely and reopen. Then cash the sale out normally.
or
2. Close your current window and simply open an “Incognito window”, this can be found under Chrome Settings in the top right of your browser. Then cash the sale out normally.

How do I Charge a Balance to a Client’s Account?

1. From the sales screen choose On Account in the second drop down in the payment section of the page.
2. Enter the amount you wish to add to the client’s On Account balance.
3. Click Cash Out Transaction. If you now go to the client’s profile you will see they have an account balance due highlighted red on the left side of the page.

How do I Pay Down a Client’s Balance or Add Money to the Client’s Account?

1. Go to the client’s profile and on the right click New Sale.
2. From the Sales Screen enter the amount they wish to pay/add in the cash, check or credit card field. Then choose On Account in the second drop down in the payment section of the page. Enter a negative number in the amount they wish pay against or add to their On Account balance. For example if the client has $10.00 as an On Account Balance and wants to pay it off, you would enter 10.00 in the Cash field and then -10.00 in the On Account field.
3. Click Cash Out Transaction. If you now go to the client’s profile you will see the balance has now been adjusted.

How do I Access My Monthly Statement from Bluefin?

Please refer to the account information you received from Bluefin. You can also contact them at 800-675-6573, extension 2 or email service@bluefin.com.

Do I Need the New Chip Credit Card Swipers?

No, it is not mandatory for you to have the new EVM (chip) payment terminal. If you choose not to have one, the liability shifts from the big banks to you. If you accept a counterfeit card and do not have an EMV terminal to catch it, then you are liable for that transaction. Many Salon owners know the majority of their customers and have very little charge backs due to counterfeit cards, this why we feel it is not mandatory. Also, salon owners can simply ask for an ID if they do not recognize the customer and reduce fraud in your place of business. As of 1/1/16 many payment processors do not have the equipment or systems in place to be available to merchants. However it is up to you to make this decision.

My Transaction Says It’s “In Progress”, What Does This Mean?

This is usually the result of your Internet connection dropping out or the user leaving the transaction page before the transaction has been completed. You should go to your credit card processor portal and “complete” the sale.

How do I Check Out Two Different Clients when One is Paying for the Other?

From the Queue check off the clients in the Group column you would like to group into a single transaction. Then click on the Shopping Cart icon in the row of the person paying for the services. Then continue the normal cash out process.

How do I Enter a Sale of a Gift Card?

From the sales screen search for “Gift” in the retail box. Select the Gift Card from the list. Once selected, a Gift Card/Certificate box will open up for you to enter the specifics of the gift card. For example the gift card number, a description, the recipient and the value should it be different from the set value.

What do the Credit Card Processing Error Codes Mean?

NOTE: If you are having issue processing Credit/Debit Cards please contact:
Blue Fin Payments:. PHONE: 800-675-6573 Option 2; EMAIL: service@bluefin.com

Bank Authorization Responses:
Some banks may return authorization responses which do not clearly state the nature of the response. Below are the obvious, and not so obvious, responses we have on file:

ACCT FROZEN = Account frozen, cannot transfer funds
APPROVED = Transaction authorized
CALL 01 = Refer to issuer
CALL 02 = Refer to issuer, special condition
NO REPLY 28 = File is temporarily unavailable
NO REPLY 91 = Issuer switch is unavailable
HOLD-CALL 04 = Pick up card
HOLD-CALL 07 = Pick up card, special condition
HOLD-CALL 41 = Pick up card, lost
HOLD-CALL 43 = Pick up card, stolen
ACCT LENGTH ERR = EA Verification error
ALREADY REVERSED 79 = Already reversed at switch
AMOUNT ERROR 13 = Invalid Amount
CANT VERIFY PIN 83 = Cannot verify PIN
CANT VERIFY PIN 86 = Cannot verify PIN
CARD NO. ERROR 14 = Invalid card number
CASHBACK NOT APP 82 = Cashback limit exceeded
CASHBACK NOT AVL N3 = Cashback service not available
CHECK DIGIT ERR = EB Verification error
CID FORMAT ERROR = EC Verification error
CVV2 MISMATCH N7 = CVV2 data does not match
DATE ERROR 80 = Invalid Date
DECLINE 02 = Force Transaction with Voice Authorization
DECLINE 05 = Do not honor
DECLINE 51 = Insufficient funds
DECLINE N4 = Exceeds issuer withdrawal limit
DECLINE 61 = Exceeds withdrawal limit
DECLINE 62 = Invalid service code, restricted
DECLINE 65 = Activity limit exceeded
DECLINE 93 = Violation, cannot complete
DECLINE AVS 06 = Denied for AVS
ENCRYPTION ERROR 81 = Cryptographic error
ERROR CODE 98 = Unknown Error
EXPIRED CARD 54 = Expired card
FAILURE CV = Card Type Verification Error (Card Type not accepted)
Failure HV = Configuration error when your account was created
GENERAL ERROR 98 = Potentially NULL value passed, experienced when CVV2 left blank
INV MERCH NUM 19 = Invalid Merchant ID
Invalid Account Number = Invalid account number length or format
INVALID BANK ACT = Invalid bank account
INVALID ROUTING 92 = Destination not found
INVALID TRANS 12 = Invalid transaction (may be invalid account #)
NO ACCOUNT 78 = No account
No Acct/Cannot Locate = No account exists
NO ACTION TAKEN 21 = Unable to back out transaction
NO ACTION TAKEN 76 = Unable to locate, no match
NO ACTION TAKEN 77 = Inconsistent data, reversal or repeat
NO CHECK ACCOUNT 52 = No checking account
NO CREDIT ACCT 39 = No credit account
NO SAVE ACCOUNT 53 = No savings account
NO SUCH ISSUER 15 = No such issuer
OFFLINE RETURN = Refund of check or credit transaction
PIN EXCEEDED 75 = PIN tries exceeded
RE ENTER 19 = Re-enter transaction
SEC VIOLATION 63 = Security violation
SERV NOT ALLOWED 57 = Transaction not permitted – card
SERV NOT ALLOWED 58 = Transaction not permitted – term
SYSTEM ERROR 96 = System malfunction
TERM ID ERROR 03 = Invalid Merchant ID
WRONG PIN 55 = Incorrect PIN
XXXXXXXXXXXXXXXX XX = Undefined response

Notifications & Marketing
My Logo is Missing

If you have uploaded a new logo and it does not show up in your marketing email, be sure you have the correct specification for the file:
1. File name must not contain spaces and only letters and numbers, no special characters
2. File needs to be either .png or .jpg file type
3. File should not be more than 500k
4. File dimensions should be no larger than 500 pixels tall by 500 pixels wide. We will resize it to fit the space needed when you upload

How do I Change the Content of an Email or Text Message?

Email and Text Message Notifications can be edited to suit the needs of your salon. Simply click on the Notifications Icon at the top of the page, then click the wrench and screwdriver Icon in the row of the Notification you want to change (it is on the right, in the options column). Once clicked, it opens the editor for that Notification. Here you can change the wording of an email or text message.

You can also add a Survey or Incentive if you have created them. One thing to note, within the wording of these Notifications you will see something we call “Short Codes”. Short Codes are two words with an underscore between them, like this: “client_firstname”. These are used to pull specific information into your Notification, in this example, the client’s first name. Another example is “salon_name”, again this will pull your salon name into the notification. There are examples of Short Codes on the righthand side of the page when you are editing.

How do I Publish Reviews to My Website?

SalonTarget provides two ways to do this:
1. We give you a link (URL) that you can place anywhere. This link is to a page that will display all the reviews that have been approved.
2. We provide a small line of Embed Code that can be embedded, by your webmaster on to your site.
Both of these can be found by clicking on “Marketing”, then clicking on the “Reviews” tab. The link, Embed Code and an example of how it will look are at the bottom of the page.

How do I Change the Notification Type Being Sent to a Specific Client?

SalonTarget can send two types of notifications, email and text (SMS) and three types of appointment confirmations: email, text (SMS) and voice. You set your company default under the Marketing Icon and then select the Set Up tab. These settings will effect any client that did not request an alternate type of notification or confirmation. If a client wishes to receive something other than your company defaults, they can be set specifically for each client within their profile. To set a notification or confirmation type for a specific client go to the Client Icon, then select the client. Select the Modify Profile Tab and look for the drop down selectors titled Notification and Confirmation.

Why does SalonTarget Automated Phone Confirmation Mis-pronounce the Name of my Salon?

If you use automated phone confirmation and the name of your salon has unique or non-English spelling, SalonTarget may have difficulty pronouncing it correctly. To compensate for this SalonTarget allows you to phonetically spell your salon name in the Company Name Pronunciation field. This can be found under the Marketing icon and then under the Setup tab. Use this field to spell the salon name phonetically. You can call the “Text/Voice Number” directly above it the hear how it sounds and adjust it if necessary. If this field is left blank, SalonTarget will pronounce the salon’s name as it is entered on the company profile page.

If a Confirmation Type Fails, does SalonTarget Try a Second Contact Method?

When the system sends a confirmation that is defaulted to email, does it automatically call the client if we don’t have their email?
Yes, if the selected method of contact fails SalonTarget falls back to the next method of contact.

A Client has Stopped Getting Confirmation Emails, Why?

There are many possibly reason for this. Is their email address different from what is in SalonTarget? Did they block or tag an email from your salon as spam? Is their mailbox full? Are the client’s notification settings in SalonTarget correct?

Can a Client Text Back after Receiving the 2-Hour Before ServiceText?

No, this is just a reminder. Clients should call the salon if they have a concern. You would not want them to use this as a means to cancel an appointment.

Can we Setup a Whole New Notification to Send Out to All Client’s?

You can send a mass mailing through the targeted mailing system within SalonTarget. However we do not recommend emailing all clients. It is best to target the ones most interested in the message you are sending.

After I Send a Targeted Email it says “0” has been Sent Out?

Once you click the send button, SalonTarget puts these emails into our email queue. They will be sent ASAP but always with in 12 hours. SalonTarget manages how quickly we send your emails as to prevent email delivery systems (ISPs) from being overloaded and blocking your emails.

How do we Send Out Weekly Newsletters?

You could do this through the Targeted Email section of SalonTarget. Simply create your email, target your client list and click send. The next week duplicate the email, update the content and send again. There is no reason to create it from scratch every time.

How Do I Setup Loyalty Point’s Parameters?

SalonTarget allows for three pricing tiers, each with a customizable reward value. This is set up by clicking the Loyalty Setup tab located under the Marketing icon. Be sure the levels are set to the penny. For example: From :$50.00 To $99.99
From : $100.00 To $249.99
From : $250.00 To $10,000.00

Online Booking
Where can I Find the Link for Online Booking?

The link for your Online Booking Site can be found by clicking the Company icon, then the Online Booking Tab and lastly the Setup tab. You can actually click the Online Site URL link in blue to go to your Online Booking Site.

When clients book appointments online are they required to enter a credit card?

No, they are not required to enter a credit card.

Why is an Employee Missing from the online Booking Setup?

In SalonTarget, our Online Booking Setup allows you to manage all aspects of your online booking site including: which providers, services, hours are available, etc. Under Online Booking Setup, found under the Company icon, the Online Booking Tab and lastly the Setup tab, be sure the employee is moved from the Available Providers box to the Online Providers box. The services they perform must also be moved from the Available Services box to the Online Services box.

Employee Setup
Quick Login is gone…

Quick Login uses your Internet browser (Chrome) to store this information. If you clear your browsing data, which is sometimes called Browser Cache, Cookies and/or Hosted App Data, this will remove your Quick Login accounts on the device. This does not change the account information within SalonTarget, it only removes it from the Quick Login. Once you clear your Browsing Data you will have to set up your Quick Logins again by clicking “Add Login” in the page footer.

How do I Change a Role for an Employee?

You must be logged in as “Owner” or a user with the correct access to modify a role. Click on the Company Icon, then the Employee Tab. Choose the employee and select the Modify Profile Tab. Look for the drop down selector titled “Role”. It is recommended that you log out and then log back in to be sure this role is updated. Some browsers will save (Cache) the old settings and this will insure the role is updated. If you receive an “Access Denied” message it is best to quit Google Chrome and restart.

Where do I Find the Login for Employee Schedule View?

The credentials for an employee to view their schedule are their email address, stored in SalonTarget and their Login password that was entered in their profile under the Access tab. If you can’t remember this password you must reset it as SalonTarget does not know this password.

How do I Customize an Employee’s Work Schedule Who Works Alternating Saturdays?

Under “Employee” click the “Schedule” tab. On the right hand side of the page under “Schedule Exceptions” click the “New” button to edit a day(s) from the default schedule. Then remember to click “Save”.

Example 1: To have an employee work every other Saturday. Create an Exception, make the “Date Start” the first Saturday they will work. The “Date End” is when the exception becomes inactive. Add the hours in the “Time” line. Set “Every” to “2”. Set “Type” to “Week. Click “Save”. They will now be on the schedule every other Saturday.

Example 2: Different hours every other Friday. Set employee’s Friday hours in the schedule. Create an Exception for alternate hours. Set the “Date Start” to the first Friday they will have alternate hours. The “Date End” is when the exception becomes inactive. Add the alternate hours in the “Time” line. Set “Every” to “2”. Set “Type” to “Week”. Click “Save”.

Products/Inventory
How do I Create a Purchase Order?

There are 2 ways to create Product Purchase Orders in SalonTarget (ST). One method utilizes a “usage calculation” to determine Maximum target inventory levels and a secondary method utilizes a “fixed” inventory target level.

In the Company-POS Setup area of SalonTarget, there are 2 fields used in Purchase Order Generation, Target Max Stock Level in Days and Target Min Stock Level in Days.

Target Max Stock Level in Days – This field will determine the upper end of what a salon would want for stock levels. In other words, if the salon wants 5 weeks worth of product on the shelf at all times…the user would set this field to 35 (35 days = 5 weeks)
The advantage of using this method to determine an upper range is that you are letting actual usage (or sales) drive what products your salon is ultimately carrying on the shelf. In other words, your highest selling products would be stocked at higher levels than your slow movers.
This method utilizes the principle of 80/20 whereby 80% of your sales are driven by 20% of your items.

Target Min Stock Level in Days – This field is only used for “informational” purposes on actual purchase order. In other words, a theoretical “minimum” level can be seen by the user in terms of usage. Many salons find it helpful in knowing how many actual items sold in the last 2 weeks. If that is the case, the user would set this field to 14 (14 days = 2 weeks). This value DOES NOT impact the calculation of what the salon “should order”. It is just used for display.

Ordering Products Based on What Actually Sells (80/20)

In order to create Purchase Orders using this method, the user should set the Target Max Stock Level in Days to 35 Days and set the Target Min Stock Level in Days to 14 Days.

When the user generates the Purchase order, SalonTarget will determine how much of each item sold for the last 5 weeks (Max Target) and match that number up against the Quantity on hand. If the calculated Max Target exceeds the Quantity on-hand, SalonTarget will set the “Should Order” value to Max Target less Quantity on-hand. For Example: Max Target = 24, Quantity On hand = 5, Should Order will be set to 19.

Ordering Products Based on a Fixed Amount

Some salons find it easier to just set a “fixed” amount for each product and have the software simply match the fixed amount to the Quantity on hand to determine what to order. This is referred to as a Simple Order Point Method of product ordering.
If the user wishes to use this method, the user should set the Target Max Stock Level in Days to 1 Day and set the Target Min Stock Level in Days to 1 Day.
Then for each product in the system, the user would set a field called “Keep on Hand”. The “Keep on hand” field is located on the Modify Product or Add New Product pages of SalonTarget under Products.

When the user generates the Purchase order, SalonTarget will match that number “Keep on Hand” up against the Quantity on hand. If the “Keep on Hand” exceeds the Quantity on-hand, SalonTarget will set the “Should Order” value to “Keep on Hand” less Quantity on-hand.

For Example: Keep on Hand = 6, Quantity On hand = 3, Should Order will be set to 3.

With SalonTarget, the salon owner has two choices on how they want to order inventory for their salon.

When I Click on the Email Icon in Purchase Orders Nothing Happens?

This icon is used to send your purchase oder to your supplier. It can only work if you have an email address added to the supplier profile page. To add an email address Click on the Products icon and then the Suppliers tab and finally click Modify in the row of the supplier.
There are three email icons:
Green – PO email has been sent to supplier
Blue – PO email has not been sent to the supplier
Red – there is no email on account for this supplier

Payroll
Why are Some Employee Cost Deductions not Showing up in Payroll?

If SalonTarget imported your data from another software program, in most cases we can’t look at this retroactively.

An Employee is not Showing up When I Run Payroll?

It is most likely because you have not set up their payroll yet. This can be done in their Employee Profile under the Payroll tab.

Clients
Can I Store Client Credit Card Information in SalonTarget?

No, SalonTarget does not provide a field for you to store any personal client financial information. If you store this information in SalonTarget, say in the notes field, you will be out of compliance with PCI/DSS regulations and putting your business at risk. In fact you should never store client credit card or other financial information anywhere in your salon or spa.

Troubleshooting
Where do I Find the Login for Employee Schedule View?

The credentials for an employee to view their schedule are their email address, stored in SalonTarget and their Login password that was entered in their profile under the Access tab. If you can’t remember this password you must reset it as SalonTarget does not know this password.

How do I Turn off Autofill in Chrome? It Keeps Adding My Login Information…

We recommend tuning off auto-fill in Google’s Chrome browser to prevent incorrect information being entered into the system. Here is how to turn it off:
In the upper right corner of the browser window, click the Chrome menu (this looks like 3 stacked lines).
Click Settings > When the page displays click show advanced settings.
Under the section “Passwords and forms,” deselect the “Enable autofill to fill out forms in a single click”. That’s it, you can close the browser tab, there is nothing to save.

If that did not work you can clear all browser data, this includes history, stored passwords, form information like addresses, phone numbers, etc. Remember this will erase passwords, user info, etc stored in your browser. Go to Chrome Settings, then click “History” on the left. This will display your history. Click “Clear browsing data”. In the popup select all checkboxes and then a time period. We suggest starting with “The Past Week”. Click “Clear browsing data” at the bottom of the popup. Restart your browser and test. If this does not work you can always try a longer time period.

What Happens if I Lose Power?

If your salon loses power and you can some how continue to operate, there are 4 options:
1. If you have a charged laptop and smartphone, use the smartphone as a hot spot to connect you laptop to the Internet and then SalonTarget. You should be able to run transaction but not be able to print receipts. You could however email receipts to your clients.
2. You can run SalonTarget from a smartphone or tablet using Chrome app. You will not be able to run credit cards or print receipts and the screen will be small, so you would have to use care as you navigate.
3. Manually write down your operations and enter them intoSalonTarget once your power is restored.
4. Take a few hours off, we all could use it 🙂

What Happens If I Lose My Internet Connection?

First call your Internet Service Provider and let them know your situation. If they can not resolve the issue you may be able to use your phone as a Hotspot to reconnect. Here is how to create a Hotspot with an iPhone:
1. On the iPhone click Settings
2. Click Personal Hotspot and turn it on
3. Set a password
4. On your computer go to Networks and simply choose your iPhone network and enter the password!
Remember to turn off the Hotspot when you finish as data charges may apply.

Why is SalonTarget® Acting Strange?

Completely quit Google Chrome, don’t just close the browser window, but quit the application. Make sure you only have one user with the same login and password logged in at a time.

Why Can’t I Access a Certain Feature or Function?

Be sure you have the correct role set for the user you are logged in as. Make sure the role has the correct privileges or attributes selected. To change roles you need to be logged in as owner. Go to the Company Icon, then the Employee tab and finally to the Roles tab. Select the role you want to modify.

I am an Owner and Have Lost My Password. Can You Tell Me what it is?

No, but we would be happy to reset it for you. Just give us a call and we’ll email it to you.

Why Can’t I Book an Appointment?

If you are unable to book appointments check the following:
– Company hours are correctly set for the time you are trying to book
– Company exception is interfering
– Employee hours are not set correctly
– Employee exception is interfering
– Your employee doesn’t perform this service
– You don’t have enough service resources available. For example enough stations.
Also remember that company hours override employee hours!

Why is SalonTarget Not Available?

1. Try browsing to another site like www.ted.com and see if it is available. If it is not, your internet connection may be down.
2. Quit Chrome. On Microsoft Windows Click the Chrome menu on the browser toolbar and select Exit to close all open tabs and windows. The Chrome menu looks like 3 stacked dashes on the top right of the window. On a Macintosh: From the “Chrome” drop down menu at the top of the screen choose “Quit Google Chrome”. Do not just close the browser window.

3. Restart your computer.

4. Turn off your computer and restart your router. Wait 2 minutes. After the router has restarted, restart your computer and then launch Google Chrome.

When I Manually Enter a Credit Card Number it Fails, Why?

There are a few reasons, however the two most common are:
1. You must be sure you are using the keypad on the credit card swiper, not the computer keyboard to type in the number
2. There could be an issue with the card holders account. In the second case call customer support for your merchant account.

Printer or Signature Pad not Working Correctly?

The first thing to try is unplugging the power from the printer, wait one minute and then plug it back in. Be sure you have the latest drivers for these devices. You can find them at the manufacturers website. Don’t assume the software that comes in the box is the latest.
Dymo Printer Software: http://www.dymo.com/en-US/dymo-user-guides
Steps to check to see if you have latest DYMO printer:
– Start DYMO Label v8.x.x software that came with your Dymo
– Click “Help” then “Check for Updates”
When you have the latest software installed a popup should say “No new software updates found. Your software is up to date.”
For some models of the 450 line there is a correction for them. Check the serial number and see if it is affected at: http://lwfix.dymo.com/EN/index.html.

Make sure you have the correct paper size and orientation selected in the printer pop up window.

Google Chrome Version 45 or greater. You should always run the latest version of Google Chrome. To see what version of Chrome you have click on Chrome from the Google Chrome menu bar and choose About to see the version number. (If you are somehow using an unsupported version earlier that 45, you can try to enable the NPAPI Plugin. To do this enter the following URL into Chrome’s address bar chrome://flags/#enable-npapi and on the page that is displayed look Enable NPAPI. Click Enable. Then completely restart Chrome after enabling NPAPI.)

Print pop up is stuck on “Loading Preview”. You most likely have a Malware or Adware extension in Chrome that should not be there. Go to Chrome Settings, then click on Extensions. Look around for anything that looks weird to you. A few known problem extensions are “Shoppi”, and “Lasaoren”. A program called “Slimware Update” can also be a problem. If you have this remove it by going to Programs then Remove Program. Highlight Slimware and remove it and restart your computer. Here is a list of common malware extensions. Here is a list of common adware extensions. These should be removed from the Extensions list in Chrome. Once removed, completely restart Chrome. All pages, tabs windows of Chrome need to be closed in order to restart. One symptom of malware or adware are popups that only appear when you are using Chrome. This can slide up from the bottom or in from the side. There are programs you can purchase to remove these from your computer. One we like is called SpyBot.

Starmicronic TSP 100 Printer Software: http://www.starmicronics.com/printer/thermal_printers/tsp100

Topaz Signature Pad Software: http://www.topazsystems.com/kioskgem1x5.html

Miscellaneous
How to Open SalonTarget with One Click?

There are two ways to open SalonTarget directly when you open Chrome.

1. Adding an Icon to Your Desktop
When you are logged in to SalonTarget simply click and drag the green lock icon in the URL area, to the desktop. The URL (link) area is at the top of the browser where is says “https://mange.salontarget.com”. The Green Lock will be to left of the URL. That’s it. Next time you need to log in just click the icon on your desktop.

2. Setting Your Start Page
While logged into SalonTarget in Chrome, click on the “Settings” icon which looks like 3 stacked lines on the top right of the browser. Go down the list and click on “Settings”. Then in the “On Startup” section select “Open a Specific page…” and then click on “Set Pages” and the “Use Current Page. Click OK and close the window. Every time you open Chrome it will go directly to the SalonTarget Login page!

Can I Use an iPhone as a HotSpot?

Yes, if your Internet connection is down, you may be able to use your iPhone as a Hotspot and reconnect SalonTarget to the cloud. Your computer must be Wifi enabled for this to work.

Here is how to create a Hotspot with an iPhone:
1. On the iPhone click Settings
2. Click Personal Hotspot and turn it on
3. Set a password
4. On your computer go to Networks and simply choose your iPhone and enter the password!
Remember to turn off the Hotspot when you finish as data charges may apply

Can we Change the Outgoing Voice Message Sent to Clients?

No, currently this is a global setting. We suggest using email for confirmations.

Setting up Your Credit Card Swiper on a Macintosh

1 – Plug in the USB swiper
2 – Go to Settings then to Keyboard
3 – Click on “Change Keyboard Type”
4 – You should now see a Keyboard Setup Assistant display
5 – Click “Continue”
6 – You will be asked to press a key next to the SHIFT key, because this is not a keyboard, please swipe a credit card instead
7 – Select “Keyboard Type ANSI (United States and others)” and click “Done”
8 – To confirm that the USB credit card swiper is now associated with your Macintosh, click on the “Modifier Keys…” button (you should see a drop-down selector under Select Keyboard). No need to do anything here, we are just confirming that we have a second “keyboard” (the credit card swiper) associated
7 – The Credit Card Swiper should now work with your Macintosh

Setting Up a USB Barcode Scanner on a Macintosh

1 – Plug in the USB barcode scanner
2 – Go to Settings then to Keyboard
3 – Click on “Change Keyboard Type”
4 – You should now see a Keyboard Setup Assistant display
5 – Click “Continue”
6 – You will be asked to press a key next to the SHIFT key, because this is not a keyboard, please scan a barcode with the barcode scanner
7 – Select Keyboard Type ANSI (United States and others) and click “Done”
8 – To confirm that the USB Barcode Scanner is now associated, click on the “Modifier Keys…” button (you should see a drop-down selector under Select Keyboard). No need to do anything here, we are just confirming that you have a second “keyboard” (the barcode scanner) associated
7 – The Barcode Scanner should now work with your Macintosh

How to Delete an Autofill Entry in Chrome

To delete an Autofill entry:

1. In the top right of the browser, click the Customize and Control Chrome icon, I looks like a stack of pancakes or 3 stacked dots.
2. Click Settings > Show advanced settings (at the bottom of this page).
3. Under “Passwords and forms,” click Manage Autofill settings.
4. In the box that appears, select the entry you’d like to delete from the list.
5. At the end of the row, click X.
6. Restart Chrome

If you still see it you may need to clear your browser cache. This will remove all autofill entries. To do that:
1. In the top right, click the Customize and Control Chrome icon, I looks like a stack of pancakes…
2. Click Settings > Show advanced settings (at the bottom of this page).
3. Under “Privacy” click “Clear Browser History…”
4. In the drop down, select how far back you want to “Obliterate” the data from. We suggest from “the beginning of time”.
5. Select the checkbox for “Autofill” and deselect the other checkboxes.
6. at the bottom of the page click “Clear browsing data”.

Clearing Chrome Browser Cache

To clear your browser cache:
1. In the top right of the browser, click the Customize and Control Chrome icon, I looks like a stack of pancakes..
2. Click Settings > Show advanced settings (at the bottom of this page).
3. Under “Privacy” click “Clear Browser History…”
4. In the drop down, select how far back you want to “Obliterate” the data from. We suggest from “the beginning of time”.
5. Select the checkboxes for the data you want to delete.
6. At the bottom of the page click “Clear browsing data”.

Configuring a Cash Drawer with The Star TSP Printer

Should you need a cash drawer, SalonTarget can be used with a Star TSP 100 printer and it’s ability to control a cash drawer. Click here for Instructions

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